Job Description

Job Title: Call Center Customer Service Agent

Company: Icon V

Location: Miami, FL

About Icon V:

Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients. 

Icon V is currently seeking a highly motivated and customer service-oriented individual to join our team as a Call Center Customer Service Agent. In this role, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.

Responsibilities

• Answering incoming calls and assisting customers with inquiries and concerns
• Providing exceptional customer service and ensuring high customer satisfaction
• Troubleshooting and resolving customer issues effectively and efficiently
• Documenting all customer interactions accurately and thoroughly
• Following established procedures and protocols when handling customer inquiries and requests
• Maintaining a high level of product knowledge to effectively address customer questions and concerns

Requirements

• High school diploma or equivalent
• Proven experience in a customer service role is preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with call center systems and software is a plus
• Proficient in computer applications such as Microsoft Office

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities

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