Our client is looking for multiple Customer Service Representatives who will be in the frontlines facilitating their military populations’ health care needs by providing outstanding customer service in a fast-paced contact center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals, authorizations, and appointments.
Responsibilities:
Accurately and professionally answer health care inquiries and provide resolutions to beneficiaries & providers over the phone, chat, email or other written correspondence.
Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule, prioritize workload to answer incoming calls and maintain consistent attendance.
Document customer interactions and cases in a customer relationship management (CRM) system.
Participates in continuous training and become fully proficient in resolving all customer inquiries.
Qualifications:
A High School Diploma and a minimum of two years of customer service experience.
Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment
Ability to cover multiple work schedules
A private and secure workspace and workstation with high-speed internet is required.
Contact center with chat messaging, TRICARE customer service and military connectedness experience preferred
Data entry, Documentation and, Typing and word processing skills
Possess knowledge of medical terminology, release of medical information and legal ethics is desirable.
Should you feel you meet the above criteria & are looking for an exciting new opportunity, please send me an update resume & we can schedule a time to discuss the position in more detail.
45697
...Were looking for an enthusiastic and knowledgeable History Teacher to lead a Global History class for high school students. In this role, youll have the opportunity to design engaging lesson plans, foster critical thinking, and help students connect historical events...
Immigration & Mobility Specialist Location Alexandria, VA (Southwest Quadrant area) : Who YOU are and what You can become: Join us as a Immigration and Mobility Specialist and help our employees embark on their international career adventure! As the maestro of international...
Proficient in Russian and ChineseHSK5 Proficient in Russian and Chinese, with a focus on written translation and oral simultaneous translation.
DescriptionJanitor/PorterAre you someone who takes pride in keeping spaces clean and organized? Do you enjoy the satisfaction of transforming an area into a welcoming environment? At Third Street Alliancein Easton, PA, were looking for a dedicated Janitor...
Electrical Project Manager To be considered please send a resume to Our confidential client is seeking a Stable Electrical Project Manager ELECTRICAL PROJECT MANAGER QUALIFICATIONS: Total compensation for the Electrical Project Manager is between $85,000 and $...