Job Description

Job Overview: The primary responsibility of the position is to answer incoming customer service emails and calls and to provide an exceptional customer experience to our customers while attempting to help resolve their issues/concerns. Selected candidate will be responsible for composing accurate and detailed email responses and entering case information into various software programs.

Core Job Responsibilities:

• Providing an exceptional customer experience to our customers via phone or email
• Data entry of accurate and detailed information into the Customer Service claims database
• Reviewing and making necessary changes and/or updates to loyalty accounts.
• Maintaining knowledge of the ever-changing promotions that have an effect on our customers.
• Resolve Speedway Mall (online) inquires and issues.
• Monitoring Speedway Social Media accounts and responding as the Voice of Speedway.
• Must be able to work weekends

Minimum Requirements

Education Level: High School Diploma, additional education a plus.

Work Experience Desired : Previous customer service and/or call center experience would be helpful. Bilingual or speaking Spanish a plus.

Other Skills:

• Excellent verbal & written communication skills.
• Professional email and phone etiquette.
• The ability to multi-task and function in a fast-paced work environment.
• Strong problem-solving skills.

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