Customer Service Specialist Job at Undefined LLC, Louisville, KY

Y2ZYVU9oMkZsTnhhM25vTER6amYwOE1adUE9PQ==
  • Undefined LLC
  • Louisville, KY

Job Description

Our growing brands, Onyx + Rose and FIT by Katy, are looking for someone who can delight our potential and current customers through expedient and thorough customer communications. This enthusiastic individual will listen to customers whether they have product questions or order concerns and offer positive and specific solutions to each person. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities 

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every communication
  • Update customer information in the customer service database during and after each communication
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Recommend potential products, services or solutions to management by collecting customer information and analyzing customer needs
  • Provide accurate, valid and complete information by using the right methods/tools
  • Impact the company’s bottom line by problem-solving and turning a customer’s frustration into a positive experience

Qualifications and Skills

  • Must be 18 years of age or older
  • High school diploma/GED required (Associate degree in a business-related field preferred)
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays, and weekends
  • Excellent verbal and written communication skills

Experience with any of these softwares is a plus

  • Hubspot 
  • Woocommerce
  • Square 
  • Jira 
  • Smile.io
  • Yotpo
  • Zendesk

Job Tags

Holiday work, Night shift,

Similar Jobs

LiveFlow

Revenue Operations Manager Job at LiveFlow

 ...build better businesses by helping them manage their finances easily. Every company has...  .... You'll be the architect of a powerful revenue machine that will propel LiveFlow to new...  ...key performance metrics. Lead operational and strategic initiatives, translating data... 

University of Maryland Medical System

Patient Care Technician (PCT), PRN, Float Pool Job at University of Maryland Medical System

 ...mindful of voice and language in public. Self Management: * Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible. *... 

Cutrubus Wasatch Front Kia Isuzu Hino Truck Winneb

Sales Person Job at Cutrubus Wasatch Front Kia Isuzu Hino Truck Winneb

 ...evening, weekend and holiday work hours as required. Job-Specific Expectations Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership. Coordinate with the... 

Sunbelt Staffing

Speech therapist opportunity - school Job at Sunbelt Staffing

 ...treatment and progress towards goals Requirements: ~ Masters degree in Speech Language Pathology ~ SLP-CCC in Indiana ~ Indiana teletherapy credential ~ Experience providing remote speech and language therapy services ~ Strong communication and... 

The Normal Brand

Assistant Designer Job at The Normal Brand

 ...has scaled quickly. We believe that a sharp outfit can take a persons day from good to better, and that matters. The Assistant Designer will be responsible for providing administrative assistance and organizational support to the Design Department, with a primary...