Nesco Resource is seeking an L3 Dell Hardware Engineer to serve as remote support for the field team and company. Expertise in Dell/EMC Isilon/PowerScale is necessary.
This is a full-time, remote opportunity. You may sit anywhere in the U.S. for this role! The Subject Matter Expert troubleshoots complex technical problems relating to servers, storage, network, and software and is proficient in the use of a variety of troubleshooting tools, such as Support files and OneFS report outputs. The SME is capable of assisting customers and Field Engineers install software releases, firmware updates, patching and upgrading operating systems and restoring file systems. Requires a bachelor’s degree in a related field or equivalent certifications and 5 plus years of related experience. Must be familiar with industry standard concepts, practices, and procedures. POSITION SUMMARY:
JOB DUTIES:
The Subject Matter Expert combines excellent customer facing skills combined with a high degree of technical proficiency to maintain the highest level of service excellence. Additional emphasis is placed on their area of expertise.
Relies on experience and judgment to plan and accomplish goals. Performs a vast variety of tasks. A certain degree of creativity and latitude is required. Takes a leadership position during team problem solving and mentors less senior members of the team.
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