Job Description

Hotel Receptionist

Are you a highly skilled and talented individual with a passion for providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an immediate opportunity for you to join our team as a Hotel Receptionist.

In this role, you will be responsible for ensuring our guests have a pleasant and comfortable stay at our hotel. You will greet clients upon arrival, coordinate check-ins, and provide information about our facilities. Your excellent communication and problem-solving skills will be essential in delivering stellar customer service and creating memorable hospitality experiences for our guests.

Responsibilities:

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children, and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining/bar options
• Recommend local tourist spots, including places to dine, shop, and sight-see
• Establish friendly relationships with regular hotel clients

Skills:

• Proven work experience as a Guest Service Agent, Hotel Guest Agent Service, or similar role
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Why should you apply?

• Competitive hourly wage based on experience
• Paid time off for a healthy work-life balance
• Comprehensive health, dental, and vision insurance options
• Referral program to earn additional rewards
• Employee discount for hotel services
• Opportunity to learn and develop new skills in a thriving industry

Location: 2720 N Glenstone Ave - Springfield MO 65803

If you are a motivated and enthusiastic individual with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our team and be a part of our fun and loving work environment.

69+ years of service. Always clean & friendly. Creating moments that matter. We're There™. Redesigned for you with blackout shades, comfy beds, free Wi-Fi & kids still stay free. An IHG® hotel. Pillow Menu. In-room heating & A/C. Blackout shades. Hot breakfasts.

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