In-House Service Spec-1 Job at Medical Devices Company, San Antonio, TX

Y2ZqUlBST0hsTnhRMlgwQkJqL1IxTUlYc2c9PQ==
  • Medical Devices Company
  • San Antonio, TX

Job Description

Roles & Responsibilities

Roles & Responsibilities:

  • Quickly answer and triage inbound customer calls (30-40 calls avg. per day)
  • Provide dedicated phone support, document and assist in resolving entry level inquires for Pyxis equipment
  • Adhere to communication procedures, guidelines, and policies
  • Meet SLA targets
  • Creates tickets in Salesforce
  • Asks probing questions to caller to get more detail and document on ticket

Experience Required

Experience

  • 2+ years of proven customer support experience in a call center environment

Skills & Certifications

Skills

  • Strong interpersonal skills
  • Strong written communication
  • Ability to creatively solve problems
  • Familiar with ticketing CRM systems; Salesforce preferred
  • Ability to work well as a team and independently
  • Knowledge of microsoft office products
  • Speaks well, documents quickly and clearly, can multitask, follows instructions

Preferred Technical Experience:

  • Ability to communicate technical language to a non-technical audience
  • Entry Level Software installation and troubleshooting
  • Entry Level Hardware Installation and troubleshooting
  • Entry Level peripherals installation (Scanners, Printers...)
  • Entry Level of Networking topology, terminology

Duties, Activities and Responsibilities breakdown

  • Customer Service Support - 80%
  • Administrative/Other - 20%

Training:

  • Phone, CRM and Product overview will be provided

Eligibilities & qualifications

Desired Qualifications:

  • High School Diploma or GED

Job Tags

Full time,

Similar Jobs

AdvisaCare

Caregiver or Home Health Aide Needed Job at AdvisaCare

 ...Start Your summer vacation fund! Join our team, you won't be disappointed! AdvisaCare is seeking Top of the Line Caregivers/Home Health Aides to provide Private Duty In-Home Care for Clients in the Holland and surrounding areas! Caregiver would be responsible... 

Shiftpoint Strategies

Hotel Reservationist - Work From Home Job at Shiftpoint Strategies

 ...Job Description: Hotel Reservationist - Work From Home Location: Remote Overview: LoveBound Destinations, a prestigious travel agency...  .... Responsibilities: # Booking Management: Handle hotel reservations and bookings efficiently and accurately, ensuring all client... 

AllGyn

Medical Receptionist Job at AllGyn

Qualification: Apple Computer literacy required. Must be Pro-choice. eClinical (EMR) knowledge. Insurance and billing knowledge. Social Media knowledge and other technology. Spanish as a second language would be an asset. Duties: ~ Job would primarily...

Crumbl Cookies

Crumbl Bakery Shift Supervisor (by Costco) Job at Crumbl Cookies

South Salem Crumbl (by Costco) IMMEDIATE CLOSING POSITION AVAILABLE More Details upon interview. Crumbl of Salemis hiring for a Full Time Shift Supervisor position with fast skills to join our team. Must be at least 18yo (Industrial Mixers) Must be able to... 

Balance Home Health Care

Certified Nurse Aide Job at Balance Home Health Care

 ...regarding client plans of care is submitted to the Home Care SUPERVISOR in a timely manner. 2. Implements current Certified Nurse Aide services. Service plans of care are discussed with the Balance Home Health Cares Supervisor on regular basis. Client...