IT Support Specialist Job at Copper River Shared Services, Chantilly, Fairfax County, VA

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  • Copper River Shared Services
  • Chantilly, Fairfax County, VA

Job Description

Salary 55,000 - 70,000 USD per year

Requirements:

- One (1) year experience in call center or service desk environment
Knowledge of various PC hardware and software applications including
Operating Systems: Windows 10, 11
User on-boarding/terminations (tasks/requests)
Cloud support – multiple device data syncing
Zendesk or other ticketing systems
Word, Excel, PowerPoint, Office365, Outlook, SharePoint
Effective troubleshooting and documentation skills
Experience navigating a knowledgebase
Proficient use of Microsoft Office applications

Responsibilities:

- Provides support via phone, e-mail and messaging platforms to employees
Provides support for Microsoft Operating Systems (Windows 10, 11)
Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)
Provides support for mobile devices including configuration and email sync
Handles 50-60 issues per day efficiently and appropriately
Maintains regular and punctual attendance
Utilizes Active Directory/Azure AD database to reset network passwords
Assists users in adding and changing network printers
Provides technical support for VPN connectivity issues
Controls user’s computers utilizing remote access tools
Troubleshoots remote access connectivity problems
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Copper River in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
Supports and conducts self in a manner consistent with client service expectations
Perform system maintenance activities
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities by using the Helpdesk system
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
Confer with staff, users, and management to establish requirements for new systems or modifications
Prepare evaluations of software or hardware, and recommend improvements or upgrades
Answer users' inquiries regarding computer software and hardware operation to resolve problems

Technologies:

- Azure
- Zendesk
- Windows

More:

The Copper River Family of Companies, owned by the Native Village of Eyak, a federally recognized Alaska Native Tribe, are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Your growth is our success.

Copper River Shared Services is looking for an IT Support Specialist to set up equipment for employee use; resolve problems; answer questions raised by users regarding software or hardware; ensure proper installation of cables, operating systems or appropriate software.

The IT Support Specialist is located in Chantilly, VA and will report to the Director of IT.

Job Tags

Full time, Local area, Remote job,

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