Job Description

Marina Internships are available in the summer. Must be a student enrolled in a degree program in hospitality or related field. Must have Boaters License. Internship Highlights: Gain experience in marina operations by observing multiple facets of business, such as scheduling, financial reporting, sales training, inventory control and retail management. Learn how to upsell and inform guests about boat rentals, jet skis, water accessories, and more! Benefits: Paid Internship Housing Options Available Bass Pro Shops Discounts Associate Caf with discounted meals Position Summary: To ensure all guests are greeted in a friendly and courteous manner, handle all payment transactions, maximize guest satisfaction and revenue. Essential Functions: Provide exceptional service. Welcome guests, answer questions and direct guests to the appropriate areas. Initiates contact with guests with a warm welcome and the willingness to assist the guest. Must be proactive in anticipating the guests needs. Handle all cash and charge sales made through the Marina. Must effectively communicate all pertinent information amongst his/her team members and supervisory staff in regards to daily operations. Maintain accurate records with special emphasis on Boat Rental, guide and water-ski services, bank status, etc.; handle all overnight slip rentals and assign proper slips to all guests; administer all reservations made through sales on walk-ins for guide trips, water ski and guest reservations for boat rentals, etc.; issue marine craft to guest in a smooth and efficient manner. Report stock levels of guest, retail and office supplies to the Marina Manager. Always carries themselves in a friendly approachable manner. Must be highly service focused with a desire to engage with guests. Maintain a high level of cleanliness for all areas within the department. Report all incidents of guest dissatisfaction to the Marina Manager. Report all accidents to the Marina Manager. Record fuel pump readings. Alert Marina Manager of potential hazard issues and prevent accidents whenever possible. Demonstrate initiative ability to think, work, and make decisions to solve guest concerns based on sound judgment. Performs other related duties as assigned Candidate Profile: Skills and Knowledge Ability to work on feet for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers Able to work in outside weather conditions Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis Have the ability to lift 50 pounds occasionally. Be able to work weekends and holidays, mornings and evenings as business demands. Writing Communicate effectively in writing as appropriate for the needs of the audience. Basic Computer Skills Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Reading Comprehension Understanding written sentences and paragraphs in work related documents. Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Analytical/Critical Thinking The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Guest and Personal Service Knowledge of principles and processes for providing guest and personal services. This includes guests needs assessment, meeting quality standards for services, and evaluation of guest satisfaction. Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.

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