Job Description

About Visory:
In 2022, Visory was formed through the merger of three IT and cybersecurity brands RightSize Solutions, True North Networks, and Swizznet, uniting their strengths in enterprise-grade technology and cybersecurity services. In 2023, Visory further strengthened its leadership position in these domains by merging with Adopt Technologies, a prominent technology company. Visory offers flexible enterprise-level technology and cybersecurity solutions to support client growth, leveraging extensive technical knowledge and industry expertise for successful digital transformation.

Today as Visory, our team of professionals draws on our extensive technical knowledge and our industry expertise to help clients evolve through digital transformation.

Job Summary:
Ensure uptime with internal and client networks, resolve client-facing tickets within contracted SLAs and execute on deliverables for client-facing projects.

Duties/Responsibilities:

• Installation and configuration of network equipment for Visory and their clients
• Update diagrams and documentation
• Project work for Visory and their clients
• Escalation resource for Support Teams
• Manages internal and client-facing IP space.
• Patches client network infrastructure
• Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams
• Defines, documents, and enforces system standards for internal and client-facing network systems
• Provide onsite support when needed
• Proactively monitor and respond to internal and client networks for issues
• Communicate with client stakeholders for project and performance related engagements
• Respond to network outages within SLAs
• Participate in a rotating on-call schedule

Role Requirements: 

• Available to work out of the Phoenix office 2-3 days a week at a minimum
• Availability to travel to out of state clients when needed
• Professional IT Certifications, such as: A+, Network+, Sec+, Cisco CCST or equivalent
• Knowledge of Windows Server administration
• Knowledge of public cloud networking with an emphasis on Azure
• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
• Diagnosis skills of complex technical issues
• Ability to multi-task and adapt to changes quickly, but also maintain a schedule and up to date calendar
• Service awareness of all organizations key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
• 2-4 years of experience managing and troubleshooting networks

Compensation: $60,000 to $70,000 base salary plus benefits and bonus opportunity 

Job Tags

Flexible hours, 2 days per week, 3 days per week,

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