Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
The Retail & Revenue Operations Manager - Revenue Partners and Revenue Operations - is responsible for the day-to-day operations and oversight of select inhouse revenue streams and outsourced revenue streams through partnerships. This position manages and supports shipboard employees across the fleet and globally who are delivering the product, experience, and service to Celebrity Cruise customers. The Manager is accountable to the optimization of onboard revenue goals by partnering with commercial teams to develop and recommend price and promotional short term and long-term strategies. This management role effectively communications product standards, product enhancements and service standards to the shipboard crew and partners responsible for the execution. This position is accountable for the training materials, quality assurance process and standard operating procedures that all shipboard crew adhere to and follow.
This position analyzes and reviews financial data, guest satisfaction data and consumer insights to identify areas of opportunity. Implements strategic initiatives on time and on budget. Develops action plans to address the areas of opportunity. This Manager is part of a high-performing team that would define and identify revenue opportunities and revenue accelerators that will improve financial margins and grow the business effectively year over year.
Reporting to a Senior Director or Director within Onboard Revenue in Hotel Operations. The Manager may lead a small to mid-size team of direct reports shoreside. This position has direct management over one to two positions on each ship in the fleet.
The ability of this Manager to influence, drive decision and deliver results through effective communication skills, process expertise and project management will have a considerable impact on the success of the brand’s long-term destination experience revenue-generating business.
Essential Duties and Responsibilities:
Qualifications, Knowledge & Skills:
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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