Job Description
About Us:
We are a team dedicated to creating innovative software solutions for the human and social services sector. Our mission is to empower organizations with tools that streamline case management and foster collaboration, helping them meet the complex needs of their clients. With a commitment to exceptional customer service and cutting-edge technology, we are looking for individuals who are as passionate about technology and customer success as we are.
Job Title: Salesforce Admin & Copado Technical Support Specialist
We're excited to add an experienced Salesforce Admin & Copado Technical Support Specialist to our growing team! In this critical role, you'll provide high-level technical support, manage support tickets, and work closely with both technical and non-technical teams to ensure customers receive the best experience. If you're skilled in Salesforce administration, have hands-on experience with Copado deployments, and a strong quality assurance mindset, this position could be the perfect fit for you.
Key Responsibilities:
Support Ticket Management: Effectively triage and manage support tickets, ensuring that all issues are resolved accurately and promptly.
Salesforce Administration: Provide advanced, no-code Salesforce administration to help customers navigate and solve their platform-related challenges.
Copado Deployment Management: Utilize Copado to oversee deployment processes, assisting with troubleshooting to ensure smooth, reliable rollouts.
Developer Collaboration: Work closely with developers to resolve code-related support issues and maintain clear communication across teams.
Quality Assurance Testing: Conduct QA testing on all resolved tickets, ensuring they meet quality standards before delivery to customers.
Customer Interaction: Collaborate directly with customers to resolve admin-level issues, guiding them through solutions and best practices.
Issue Documentation: Thoroughly document all customer issues and actions taken in the support system, keeping records transparent and complete.
Required Qualifications:
Salesforce Certification: Advanced Salesforce Admin Certification is strongly preferred.
Experience: Minimum of 3 years of experience in Salesforce administration.
Copado Proficiency: Hands-on experience using Copado for deployment and version control.
Problem-Solving Skills: Excellent analytical skills with the ability to work effectively with cross-functional teams.
Quality Assurance: Familiarity with QA processes to ensure accuracy and completeness of support tickets.
Communication: Strong verbal and written communication skills, with a customer-oriented approach.
Task Management: Ability to prioritize tasks efficiently and manage multiple responsibilities in a fast-paced environment.
Preferred Qualifications:
Technical Support Experience: Prior experience in a customer-facing technical support role.
Familiarity with Support Systems: Experience using ticketing systems like Jira, Zendesk, or similar platforms.
Salesforce Development Knowledge: Basic understanding of Salesforce development principles.
What We Offer:
Competitive Compensation: We provide a competitive salary and benefits package.
Flexible Work Environment: Enjoy the flexibility of working remotely.
Growth Opportunities: Access to learning and development within the Salesforce ecosystem, helping you stay at the forefront of your field.
We're looking forward to meeting candidates who are excited about making a positive impact in the social services sector and who want to grow their careers with us. Join us on this journey to empower organizations with technology that truly makes a difference!
Employment Type: Full-Time
Salary: $ 95,000.00 Per Year
Job Tags
Full time, Remote job, Flexible hours,