Job Description

Job Title: Virtual Front Desk Receptionist

Company: Vegas Venture Planners

Location: Remote

About Vegas Venture Planners: Vegas Venture Planners is a premier travel agency specializing in crafting unforgettable experiences for clients in Las Vegas and beyond. Our dedication to excellence and personalized service sets us apart in the industry. As we expand our remote operations, we are seeking a friendly and professional Virtual Front Desk Receptionist to join our team and be the welcoming face of our agency.

Job Description: As a Virtual Front Desk Receptionist, you will be the first point of contact for our clients, providing exceptional customer service and administrative support. You will play a vital role in creating a positive and memorable experience for our clients from the moment they reach out to us, whether by phone, email, or live chat.

Responsibilities:

• Greet clients and visitors warmly and ensure they feel welcome and valued.
• Answer incoming calls, emails, and chat inquiries promptly and professionally, providing information and assistance regarding travel bookings, inquiries, and general questions.
• Assist clients with booking modifications, cancellations, and other requests, ensuring accuracy and adherence to company policies.
• Coordinate with travel agents and other team members to address client needs and ensure seamless communication and service delivery.
• Maintain organized and up-to-date records of client interactions and inquiries, as well as booking and reservation details.
• Assist with administrative tasks such as scheduling appointments, managing calendars, and coordinating travel arrangements for staff members.

Requirements:

• Previous experience in receptionist or customer service role, preferably in the travel or hospitality industry.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Proficiency in using office equipment, including phones, computers, and software applications such as Microsoft Office Suite.
• Ability to work independently in a remote environment while maintaining a high level of professionalism and customer service.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.
• Passion for travel and a genuine desire to help others create memorable experiences.

Benefits:

• Competitive compensation package
• Flexible remote work schedule
• Opportunities for professional development and advancement
• Access to exclusive travel perks and discounts
• Supportive team environment committed to excellence in customer service

How to Apply: If you are personable, organized, and passionate about travel, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Vegas Venture Planners as a Virtual Front Desk Receptionist.

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